Frequently Asked Questions (FAQ)

To obtain availability or estimate you can do a simulation on the site in the application. Be careful, this estimate is informative, you will have the possibility to put an option on your reservation (according to the applied tariff and the date of departure, option until 2 days). Your order will be final after payment of the amount due. Without this payment the places will be canceled automatically.

For any other information, the Customer Service is also available Monday to Saturday from 8:30 to 20:00 and Sunday from 9:30 to 18:00, +33 (0)825 88 80 88 (€ 0.15 tax inclu / min).

If you have forgotten your username and / or password, go to www.corsicalinea.com under my account and let yourself be guided.

This information will be sent to the e-mail address you entered when you created your account. If your email address is no longer active, you will be asked to renew your registration.

If you can not reach Customer Service, you can use the contact form or contact one of the agencies. For the full list, see CORSICA linea / Agencies.

Prima Corsa prices are available in limited quantities throughout the year with variable reduction percentages, on a precise selection of crossings.

The different percentages of reduction evolve with the rhythm of the sales until the exhaustion of the available places.

These rates are subject to special conditions on the General Conditions page of offers.

To benefit from the discount "Resident Corsica", you must make a return trip from Corsica to Marseille and justify your main residence in Corsica. The return journey must be made within two months of the first leg of the crossing.

This type of modification is only made by linea VOYAGES agencies on presentation of the original ticket.

Find the contact details of the travel agencies linea VOYAGES.

It is no longer possible to insure your vehicle from Algeria aboard ships for your stay in France. Please inquire at the departure port to ensure your vehicle before boarding for Marseille.

A height tax on the TUNISIE lines applies from June to August (subject to modification) on passenger cars, the height of which is between 1.80 m and 2.30 m due to overloading  the gallery or the presence of a luggage compartment on the roof.

For vehicles with a height of more than 2.30 m and up to 4.00 m, the tax is levied all year round.

The amount of the tax pitch is € 100 if paid before departure, € 115 the day of departure (lines Marseille / Tunis).

A height tax on the lines to ALGERIA applies to passenger cars with a height of more than 2.30 m and up to 4.00 m because of the overload generated by the gallery or the a luggage compartment on the roof. In addition to the payment of the tax, the agreement of the Commanding Officer of the ship will be expressly required. As this agreement is not implicit, boarding may be refused.

The amount of the tax height is € 50 if paid before departure, € 60 the day of departure (France / Algeria lines). This tax is collected all year round.The amount of the tax height is € 50 if paid before departure, € 60 the day of departure (France / Algeria lines). This tax is collected all year round.

For the declaration and the payment of this tax height, please contact Customer Service, Monday to Saturday from 8:30 to 20:00 and Sunday from 9:30 to 18:00, +33 (0)825 88 80 88 (€ 0.15 tax inclu / min).

If your vehicle is equipped with a roof box or a bike rack, you must declare it when you make your reservation by specifying the overall height, length and width of your vehicle.

If you have not declared a roof box or a bike rack to your vehicle during your purchase, you must report it to our Customer Service, Monday to Saturday from 8:30 to 20:00 and Sunday from 9:30 to 18:00, +33 (0)825 88 80 88 (€ 0.15 tax inclu / min).

CORSICA linea offers promotional offers throughout the year.

When you buy your trip, the best fare available is automatically offered. If subsequently a new offer is available on your crossings, it can not be applied retroactively.

The group rate is accessible from 10 people. To benefit from it, contact the Service dedicated to the groups on +33 (0)8 10 00 35 59 from Monday to Friday from 9am to 6pm or groupes@corsicalinea.com, a travel agency or an agency of the CORSICA linea network. For the complete list, go back to the dedicated page.

CORSICA linea offers specific rates for works councils (full terms and conditions with your works council).

To enjoy :

- make your reservation within the website, you are asked to enter the code assigned to your EC at the beginning of your reservation in the box: Coupon code.

- contact an agency Internet.

This promotion is valid on the Corsica Linea and La Méridionale ships depending on the places available in the fare class. You will be asked for a proof during the boarding checks.

The site is totally secure according to the SSL protocol.

At the end of the reservation, you are put in direct and confidential relationship with the cashing site of the Caisse d'Epargne which manages and controls the payment phase.

In this case please contact the Customer Service at +33 (0)825 88 80 88 (€ 0.15 tax inclu. / mn) at your disposal from Monday to Saturday from 8:30 to 20:00 and Sunday from 9:30 to 18:00. 

At the end of your booking, depending on the chosen fare and the departure date, you may be offered an option to not pay immediately. An option period will then be indicated.

Note this date to be sure to validate your ticket later.

A payment in several times without expenses can be proposed to you, according to the conditions as well as the dates of your trip and if your reservation has a value higher than 500 € (except expenses of file).

A pre-defined minimum payment (20% of the amount of the pre-tax file) must be paid immediately to guarantee the reservation.

You will then pay installments at your convenience. The balance must be paid within the specified time; beyond this deadline, the reservation will be automatically canceled and a credit will be sent to you in accordance with the general conditions of sale.

Attention, some special tariff offers require immediate and full payment of the file.

For payment by check, please contact your travel agency or an agency of the CORSICA Linea network.

Some promotional offers do not allow any option and require a full payment upon booking, which implies, by telephone, the payment of the entire ticket by credit card.

Under conditions, the holiday checks are accepted only on crossings of the Corsican network and do not open right to any additional advantage.

Payment by holiday vouchers can not be done via the website. Please contact your travel agency or an agency of the CORSCIA linea network.

Some promotional offers do not allow any option and require a full payment upon booking, which implies, by telephone, the payment of the entire ticket by credit card.

If you have paid for your trip with CORSICA linea, please contact Customer Services with the number of your reservation file. Your payment certificate will be sent to you within 8 days.

If you have paid at another point of sale we invite you to contact the issuing agency.

For information, the confirmation document in your possession is considered a receipt.

You can use it as a means of payment on the site.

If you have one (or more) registered coupon, once connected to your account, during the payment, all your coupons available and applicable on the reservation will appear and may be used.

If you have a non-registered coupon, you must enter its number in the "Benefit Code" box.

You must pay the balance either immediately or within the time indicated.

Otherwise you can also contact:

• Customer Service, available Monday to Saturday from 8:30 to 20:00 and Sunday from 9:30 to 18:00,+33 (0)825 88 80 88 (€ 0.15 tax inclu / min).
• Your travel agency or an agency of the CORSICA linea network.

In accordance with article 2 of the general conditions of sale, a ticket is personal and can not be resold.

Once your order has been completed, your final e-ticket will be sent to your mailbox as a PDF file.

If you have not received it, you can request its return via the site.

To do this, go to the "My Account" section and log in. You will have access to all the bookings you have made. Select the trip and ask to send this ticket with your email address.

If you do not succeed, you can send us a message via the "Contact us" section and we will send you your ticket.

The problem may come from the version "Acrobat Reader" installed on your PC. A version too old does not read the bar code present on the ticket. It is necessary to update this software.

If it is an electronic ticket, issued by our website, you can, until the last minute, obtain via the site a duplicate of the ticket.

To do this, go to the "My Account" section and log in. You will have access to all the bookings you have made. Select the trip and ask to send this ticket with your email address.

For all other tickets you must approach the point of sale that issued the ticket to take the necessary steps.

In case of loss or theft of your ticket on the North African lines:

• you must inform the issuing agency or the nearest Corsica Linea agency as soon as possible.
• no duplicate ticket will be issued; loss, theft or other similar event will result in the purchase of a new ticket.
• on your request, it can be refunded at the expiry of its validity. The refund will be made after verifying that the title has not been used including from the companies represented from North Africa.

For any request to change the file, we invite you to contact our Customer Service, at your disposal from Monday to Saturday from 8:30 to 20:00 and Sunday from 9:30 to 18:00, at +33 (0)825 88 80 88 (€ 0.15 tax inclu / min).

In case of difficulty to access this number from your country, you can contact the general agent of Corsica Linea closest to your home. The list and contact details of our representatives in Europe and North Africa are available in the "Find your agency" section at the bottom of our website.

Below, the conditions for cancellation and modification of a ticket to CORSICA:

1) Penalties in case of cancellation on ticket paid in full:

• more than 3 days before departure, penalties of 20% of the value of the file excluding tax with a minimum floor of 15 € per adult, per vehicle and per way and 10 € per child and per crossing.
• 3 days before departure: penalties of 50% of the ticket's VAT value.
• the day of departure or after departure: 100% penalties.

2) Penalties in case of cancellation on ticket having received partial payment:

• up to 60 days: 10% of the value of the file excluding taxes.
• less than 60 days (automatic cancellation): the amount paid is no longer refundable, it is transformed into having reduced by 5% of fees calculated on the value excluding taxes of the file. In no case the amount of this credit is refundable.

3) Penalties in case of modification:

• until the day before departure: 2% charge if full fare, 5% charge if reduced fare calculated on the value of the ticket excluding taxes with a ceiling per trip of 10 € per passenger and 20 € per vehicle.
• the day of departure and beyond the departure: 10% of the cost of the ticket excluding tax, with a ceiling per trip of € 20 per passenger and € 40 per vehicle.

4) Penalties in case of modification of a "prima corsa":

• 10% of the value of the ticket excluding tax in case of modifications.
• 20% charge in case of change of tariff.

1) Penalties in case of cancellation on ticket:

• more than 3 days before departure: 10% charge on the ticket's VAT value.
• from 3 days to the day before departure: 30% charge on the value excluding tax of the ticket.
• the day of departure or after departure: 100% charge on the value HT of the ticket.

2) Penalties in case of cancellation on ticket of which partial payment:

• up to 45 days of departure: 10% of the value of the value excluding tax of the ticket
• within 45 days of departure: the amount paid is no longer refundable, it is transformed into having reduced by 5% of fees calculated on the value excluding taxes of the file. In no case the amount of this credit is refundable.

3) Penalties in case of changes:

• until the day before departure: 2% charge if full fare, 5% charge if reduced fare, calculated on the value of the ticket excluding tax with a ceiling per trip of 10 € per passenger (ceiling per trip of € 15 per person on Algeria and Spain networks) and € 20 per vehicle.
• the day of departure and beyond the departure: 10% of the cost of the ticket excluding tax, with a ceiling per trip of € 20 per passenger and € 40 per vehicle.

The company does not insure the transportation of minors under 16 years unaccompanied.

Since January 15, 2017, it is compulsory for minors traveling without a legal representative to produce an authorization to leave the territory accompanied by a copy of the identity document of the signatory of the authorization (the minor must also be in possession of his / her usually required identification documents).

 For complete information, we recommend that you contact the appropriate administrative services.

Deadlines for registration and presentation are specified in customer documents and tickets.

You will find on our page " Ports " the access plans of all ports served by Corsica Linea.

This service is available exclusively on the Corsican network, at ports of Marseille, Ajaccio, Bastia, Île-Rousse et Porto-Veccio. It is intended for cars (vans, motor homes and all vehicles with hitch can not benefit).

After checking the registration of passengers and your vehicle:
- A badge, to place on the windshield, will be given to you,
- you will be directed to a special "vehicle " file.
- you will be placed in the garage in a special queue for priority priority disembarkation.

The boarding address is the same as for a conventional boarding.

If you are traveling with your vehicle: your boarding will be done from the ship's garage where the reception staff will guide you to your parking and then to your facility.

Only vehicles running on LPG and equipped with a safety valve are allowed on board ships. For reasons of safety and respect of the transport capacity, our staff is sometimes obliged to leave only a minimum space between the vehicles.

During your crossing we offer several types of facilities:

• The name " SINS " or " without installation " means that you choose to travel without any assigned seats. Subject to availability, you can have seating in the common areas, the lounge bar, or on the decks.
• If you choose  Armchair (on the lines MAGHREB) or Comfort Chair (on the lines Corsica), you will be installed in a collective space provided with armchairs.
• For connections between Marseille and the Maghreb, you can choose between reserving a private cabin or the installation sleeps in shared single-sex cabins. You will share the cabin with other people of the same gender. Cabins are 2 to 4 beds.
• For the crossings to Corsica and Sardinia, the cabins are private, for exclusive use and for the number of passengers defined at the time of booking.

Depending on the type of your cabin, different toilet accessories are available. In cabins equipped with private bathrooms :  towels, shower gel and shampoo. In those equipped with a sink : hand towels.

If you choose a Luxe cabin (on the MAGHREB lines) or a Suite (on the Corsican and Sardinian lines), you will be settled in a cabin composed of two rooms:

• one with a matrimonial bed.
• the other being either a living room or an office with two additional beds.

We inform you that pregnant women can make a sea voyage up to 7 months of pregnancy not completed, subject to present a medical certificate authorizing the trip.

The dimensions of the cabins make it difficult to install cots once all berths deployed.
Matching mattresses, to be arranged between the lower berths, are available free of charge at the reception of the CORSICA linea ships in exchange for some identity paper.

Due to security rules, access to all ports and ships is subject to the mandatory presentation of an identity document for all passengers including minors. In case of no show, access to ports and ships will not be allowed.

We inform you that Corsica Linea does not provide transportation for unaccompanied under-16s. However, at the request of parents or legal guardians, minors aged 14 to 15 years old can travel alone if the parents or legal guardians have signed the form "Travel authorization of an unaccompanied minor" at the time of boarding, releasing the responsibility of the Corsica Linea.

The import of animals is subject to special regulations.

For domestic animals (Regulation EC No 998/2003 and ministerial judgment of 19 July 2002): it is necessary to produce a health certificate with updated vaccines.

For reasons of well-being, comfort and to avoid any risk of hyperthermia, CORSICA linea transports pets in kennels.

To consult the conditions of transport of your pet, go to the dedicated page of our website heading Your trip> Preparation> Traveling with a pet.

There is neither short nor long term parking inside the harbor enclosures. If you want to leave your vehicle on site you must go to a private parking nearby. To know the possible contacts we invite you to get closer to the websites of the tourist offices of the local port cities.